YOUR SATISFACTION: OUR QUEST FOR PERFECTION
AGS understands that a move to the other side of the world can be stressful. We do our best to ease your arrival into a new country, and assist you and your family until you are completely settled in.
You come first and we go the extra mile to ensure 100% satisfaction
Mr GoodMove, your AGS customer care agent
In order to continuously improve your satisfaction, AGS has implemented very stringent quality policies based on various standards and customer feedback. We have also created a dedicated customer care department: Mr GoodMove.
Mr GoodMove, is available to you via email to assist with any questions or concerns you might have about your moving experience.
Regardless of your country of departure and arrival, Mr GoodMove accompanies you and guarantees 100% satisfaction .
CUSTOMER CARE
At AGS, we do more than simply move your personal effects. We accompany you. Mr GoodMove, your customer relations agent, is available via email: mrgoodmove@ags-globalsolutions.com.
He replies to all your questions and provides information on your move, always ensuring that you are completely satisfied. He is the guarantee that you will have a fast and professional response to all your queries.
GIVE US YOUR FEEDBACK
Customer feedback is vital to achieve our aim of complete customer satisfaction. At each step of the move we ask our clients’ opinion about our service, through our quality questionnaire. We centralise the results in a database for analysis and take corrective and preventive measures based on your feedback. Through this quality cycle, we ensure continual improvement to our services and the customer experience.
If your move is pending or finished and you have not completed your satisfaction questionnaire yet, you can complete it now by connecting to your personalised portal, click here.
ONLINE TOOLS
We have developed a range of convenient tools that can be found here and can be consulted 24/7, from the comfort of your home.
During each step of your move, we keep you informed of its progress, from the first telephone contact right through to delivery. The online tracking tool allows you to locate your belongings 24 hours a day, 7 days a week.
Our online tool also offers:
- A complete list of hints and tips for a successful move
- A comprehensive directory with everything you need to know about AGS and the moving process
- A checklist for you to make sure that you do not forget anything
- A satisfaction questionnaire and an inventory form to complete online
How do we commit to your satisfaction?
SECURITY
COMMUNICATION
RELIABILITY
REACTIVITY
INNOVATION
COURTESY
QUALITY
AVAILABILITY